Dedicated IT student and developer with a passion for creating complex web applications and providing exceptional technical support. Skilled in various programming languages, with a strong foundation in problem-solving and customer service.
Professional Experience
Service Representative
2025 - PresentPlanet Fitness - Staten Island, NY
- Provided information about the gym and membership options promptly and courteously.
- Guided members on using our mobile app for account management and check-ins.
- Assisted members on troubleshooting our Wi-Fi & Bluetooth connectivity to equipment.
Sales Associate
2024 - 2025T.J. Maxx - Staten Island, NY
- Multitasked effectively in a fast-paced retail environment, ensuring customer satisfaction.
- Collaborated with team members to achieve targets and enhance the customer experience.
- Maintained a thorough knowledge of store products to assist customers effectively.
Technical Support Agent
2021 - 2023Snowside Hosting - Remote
- Delivered prompt and effective solutions to customer inquiries via chat and email.
- Diagnosed and resolved technical issues related to website hosting and domain management.
- Maintained high customer satisfaction ratings through attentive and personalized service.
Certifications
Eagle Scout
Scouting BSA - Troop 37 - 2025
LeadershipTeamworkCommunity Service
Skills
Technical
HTML/CSSTypeScriptSvelteTailwindCSSNode.jsGitLinuxDockerSQL
Professional
Customer ServiceProblem SolvingCommunicationTeamworkTime ManagementFlexibilityWork Ethic
Education
High School Diploma
Lavelle Prepratory Charter School - Staten Island, NY
2021 - 2025
AP English, Spanish, & Pre-Calculus
Computer Technology (AAS)
Community College of Staten Island - Staten Island, NY
2025 - Present
Studying various technical subjects including programming, networking, and database management.